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FAQ > 1"VERTEX - Handling Fee"
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ABOUT HANDLING FEE -

DEAR SIR:
 
1. If you need us to send your order through sea freight,air freight, express, 
    YOU HAVE TO PAY FOR THE HANDLING FEE.       
 
THE HANDLING FEE WILL BE USD ~ $180/SEA/AIR/EXPRESS non-negotiable.
 
AS THE TRADING COMPANY THEY HAVE TO COVER THE EXPORTING EXPENSE,
VERTEX also need to PAY FOR the paper fee AND custom fee & MANY OF OTHERS.
 
2. OR WE CAN ADD THE HANDLING FEE INTO YOUR TOOLS PRICE.
    THE PRICE WILL BE THE SAME.
    WE JUST WANT TO MAKE THE BILL CLEAR  for CUSTOMER to understand EVERY COST!
 
Especially, 1-TIME export order or SMALL ORDER FROM ALL OVER THE WORLD,
WE HAVE TO PAY MANY PROCESSING FEE.
FOR EXAMPLE: LABOR ,Custom fee, Document fee, Transportation expense and tax, ETC.
 
3. A P/I PRICE IS ONLY STAND WHEN AGREED BY BOTH SELLER & BUYER,
    PLEASE DO NOT MAKE ANY PAYMENT WITHOUT CONFIRMING WITH VERTEX FIRST!   
 
OUR BUSINESS IS TO SERVER OUR CUSTOMERS IN MORE THAN 100 COUNTRIES.
AND WE WON'T REFUSE TO SELL BECAUSE OF  A SMALL ORDER.
FROM A SMALL ORDER WE DO NOT MAKE ANY PROFITS.
 
PLEASE UNDERSTAND OUR DIFFICULTY.
WE PUT SO MUCH EFFORT IN AN ORDER FOR EVERY CUSTOMER.
HOPE WE COULD REACH A CLEAR UNDERSTANDING.
  
SINCERELY,
 
Vertex Machinery Works CO., LTD.
Question & defected goods Return Form

Question & defected goods Return Form

Order no.

Example:VCC-109

Photo

-machine

-items

-work piece

Question/problems

(please give all possible information)

Example: It can not function well because of the reason xxxxxx

When did you buy from vertex?

Example: Order from vertex dealer on oct.20,2010

Condition of the usage/

 

machine- HOSER POWER-SPEED/

 

environment-oily place & power supply & so on.

Example: No movement when the power turns on.xxxxxx

 

MACHINE 4 HP,200mm/MIN.

 

 

OILY & TEMP. STOP POWER SUPPLY

 

Where does the problem happen?

Example: When I install on the milling machine AND then …

How does it happen?

Example: I open & install by the tool I made, xxxxx

Why do you think it present as a problem to you?

Example: It’s not working/moving xxxxxxxxxx

 *VERTEX GOODS UNDER NORMAL CONDITIONS & GOOD PROFESSIONAL CONCEPT HAS 1 YEAR LIMITED GUARANTEE.

*ANY ITEM BEFORE RETURN MUST FILL UP ABOVE FORM & CONSULT WITH VERTEX FIRST

*ANY ATTEMPT TO REPAIR/TEAR UP/OPEN THE TOOL'S  STRUCTURE WILL LOSE ITS GUARANTEE (MEANS THE REPAID FEE WIL BE CHARGED!)

 

 

 


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